The Art of War (History and Warfare)

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Crossing the Quality Chasm: A New Health System for the 21st Century

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Good Products, Bad Products: Essential Elements to Achieving Superior Quality

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Lean For Dummies

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Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods

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The Six Sigma Way Team Fieldbook: An Implementation Guide for Process Improvement Teams

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The Black Belt Memory Jogger: A Pocket Guide for Six Sigma Success

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